Project/Process Manager

Remote Full time Mission Lane in Financial Services
  • San Francisco, CA 94104, US View on Map
  • Post Date : March 12, 2021
  • Apply Before : February 22, 2022
  • Applications 0
  • View(s) 23
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Job Detail

  • Experience 5 Years
  • Gender Male and Female
  • Qualifications Degree Bachelor

Job Description

Mission Lane LLC is a fintech company on a mission (no pun intended) to provide access to fair and clear credit. What does this mean exactly? We’re glad you asked. Roughly one third of Americans have experienced a significant event (or series of events) in their lives that has damaged their credit, usually due to circumstances beyond their control. As if it’s not hard enough to recover from a credit plunge, the only banks willing to take a chance on less-than-prime candidates have historically been called fee harvesters – and for a reason.

Enter Mission Lane. Our best-in-class products and services are raising the bar on fair credit access. We offer credit cards with clear pricing, no hidden fees, and a transparent path towards success. Better yet – candidates don’t need good credit to apply. Our philosophy is simple: when our customers do well, we do well. And we have only just begun.

Mission Laners are learners and here’s what we know for certain: good Karma is contagious, the business demand is growing and Mission Lane is, too. Quickly. In response to our rapid growth, our teams are scouting the country in search of skilled, top-tier talent with diverse perspective and unstoppable energy.

Are you passionate about making a meaningful impact? Come join us. Are you purpose-driven, performance-oriented, and principles-led? You’ll feel right at home here. Just like for our customers, our teams create opportunities for employees to willingly learn, stretch, and grow.

Think you’ve got what it takes to be a Laner? Read on for more details about your new role.

Mission Lane is looking for a Project/Process Manager to join our geographically diverse team. We are primarily based in Richmond, VA and San Francisco, CA, however we are open to considering remote candidates that would be open to travel to our offices on occasions.

As a Project/Process Manager on the Customer Operations team, you will support high priority projects and programs, while managing relationships and change management on behalf of the operations while supporting and driving continuous improvement horizontally across departments. You will collaborate with diverse and passionate ‘Laners to drive results that have a direct impact on the company’s bottom line. From problem solving and influencing across departments and verticals — to facilitating meetings and developing plans — you’ll have a wide range of commitments to keep momentum moving forward. The ideal candidate can deliver in a well-managed way inside a scrappy startup that is constantly moving and innovating. The candidate also needs to be skilled in managing stakeholder and customer expectations, while simultaneously meeting delivery commitments.

The Impact You’ll Make In This Role

    • Drive results that help Mission Lane differentiate on customer experience while delivering superior economic efficiency
    • Build and administer delivery processes and dashboards; performing routine prioritization analysis and hygiene to assure we are delivering the most value in a well-managed and efficient manner
    • Partner with project and process customers to provide strategic problem solving and tactical execution
    • Build relationships with key performers and stakeholders
    • Leverage problem solving and influencing skills to ensure execution matches intent, develop and maintain key project and process documentation
    • Identify ways to improve and streamline business processes
    • Demonstrate exceptional communication and partnership skills to manage, inform, and influence desired outcomes
    • Effectively engage with stakeholders, product and technology partners, and external vendors to help drive tool and process improvements

To set you up for success in this role from day one, Mission Lane is looking for candidates who have:

    • A proven track record of project and process management with the ability to quickly put structure in place to manage the work
    • Exceptional organization and project management skills with the ability to keep moving forward with lots of balls in the air
    • An analytical and pragmatic problem solving approach
    • Adept in identifying ways to improve and streamline business process
    • A growth mindset that is focused on always improving
    • Demonstrate exceptional communication and partnership skills to manage, inform, and influence desired outcomes
    • At least 4 years of experience in Process and/or Project Management
    • At least 3 years of Agile or Portfolio Management experience

You Get Bonus Points For

    • Proficiency with basic data extraction and visualization tools and platforms
    • 5+ years of experience in Process or Project management
    • 1+ years of hands-on experience with Portfolio Management tools (Jira)
    • PMP, CCMP, or similar professional certificate

At Mission Lane we strive to create a work environment that brings out the best in everyone every day. Our company’s competitive pay and comprehensive benefits package are among the many ways we contribute to the betterment of our employees– personally and professionally.

  • Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

    Mission Lane is not currently sponsoring new applicant employment authorization for this position. And please, no third party recruiters.

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