Sectors Information Technology & Services
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Language I/O provides software that uses a unique combination of human and machine translation to automate the translation of customer support content such as FAQs, emails and chat within CRMs such as Oracle, Salesforce and Zendesk. Language I/O’s products make monolingual customer support teams multilingual so every customer support team can talk to their customers in any language, over any channel. Language I/O’s omnichannel support solution reduces customer support costs while easing frustrations for agents and customers, paving the way for a seamless and high-quality customer experience. Our product suite, Language I/O Help, Language I/O Response and Language I/O Chat fit right into Oracle Service Cloud and Salesforce Service Cloud, easily automating the translation process of FAQ content, support emails, their responses and chat. We use an intelligent combination of human and machine translation. Language I/O empowers customer support agents by enabling them to interact with and assist customers all over the world. It gives comfort to managers and directors, knowing timelines will be met and budgets not busted. It also allows global customers to receive up-to-date information as quickly as customers in a company’s home country. Visit our website, www.languageio.com, for more information about implementing multilingual customer support in your support organization. A pilot program is available!